Product Replacement Experience Design Timeline

2017

  • Creating a shopping like experience 

  • Easy side by side TV specs comparison

  • Automated replacement options selections

  • Automated ordering for customers

2019

  • Quicker & simpler replacement selection 

  • Intuitive comparison and filter features 

  • Enhanced TV specifications & images

  • Quick & secured authentication

  • Full design system adoption

2019 TV replacement experience video

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2021

  • New product category offer (Tablet)

  • Pay for upgrade option

  • Payment processing

  • Full integration with the claim flow 

  • Replacement as an option instead of a repair

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